CANCELLATION, RETURN & REFUND POLICY
We understand the value of your time, effort and comfort in making purchases and have therefore mentioned the cancellation & refund policy.
CANCELLATION BY SITE / CUSTOMER
A customer might cancel an order within 5 working hours since the order has been placed. In no situation will the customer be allowed to cancel an order post confirmation of an order by our team.
We want you to understand that our products are made fresh and have a short shelf life. Once the order is confirmed it moves into production, which cannot then be reversed.
RETURN & REFUNDS
*Generally all fresh produce once delivered cannot be returned.
For products shipped by us we will gladly accept the return of packages only if a customer intimates gourisgoodies.com's team within 24 hours post delivery of the product. Please note on account of hygiene reasons some products are not eligible for returns.
Refund/Return policy will only be processed in a situation that the products received are bad, have spoiled or taste differently. This is given to a limit of 24 hours post delivery. Any notice given by a customer post 24 hours from delivery shall not be entertained.
Refunds will be processed through the same online mode within 7 working days.
Feel free to contact us regarding the above mentioned between 12 PM to 3 PM from Monday to Friday only.
If you have any questions, kindly contact us at firstname.lastname@example.org or call +91 9820645789